Water pressure, leaks and  flooding  are problems that have on occasion been issues for some people in Bloxham so it’s interesting to see what a recent Consumer Council for Water report  has to say about Thames Water.

The Good:  Thames Water had a 32% reduction  in  complaints about water supply and sewerage last year compared to the previous year so maybe things are at least heading in the right direction.
Although this still amounts to  22,000 complaints Thames Water is one of the bigger companies and if one compares the number of written customer complaints per 10,000 connected properties then Thames is now receiving fewer complaints  than the industry average.

The Bad:  The number of complaints, however is only one measure. Thames Water actually comes out as the worst company for resolving written complaints after the first written contact with the customer.  They are also 4th worst in terms of the number of complaints about billing errors – so still no cause for complacency or resting upon laurels!

Of course the best way to reduce complaints is to make sure problems don’t arise by properly planning the water supply  and  drainage systems on new developments from the outset. Just how proactive Thames Water and the Environment Agency are in this respect is another question!